Privacy Policy

1. Who we are

Critiqo is run by E&D Collective. This policy explains what personal information we collect, why we collect it, and what we do with it. For a privacy question, emailhello@critiqoapp.com.

2. What we collect

• Account details — email address, protected password, your signup consent declaration, and optional name and academic profile (such as year level).
• Your work — task sheets, marking guides and drafts you upload, plus the feedback generated from them.
• Schedule entries — timetable details you choose to confirm after importing a photo or screenshot.
• Waitlist email — if you join the waitlist on our home page we keep your email address, the date and which button you used, only to tell you when Critiqo opens. We do not send anything else, and you can ask us to delete it at hello@critiqoapp.com.
• Usage data — assessments created, AI runs, credit balances and message counts.
• Security data — sign-in events, active session and device information, and IP address, used to protect your account.
• Payment data — handled by Stripe. We never see or store your full card number.

3. How we use it

To provide and improve the service: generating marks and feedback, tracking your plan and credits, keeping your account secure, responding to support requests, and sending essential emails such as verification and password resets. We do not sell your personal information and do not send marketing emails without your consent.

4. AI processing

When you request a mark, plan, or other AI help, the relevant draft, task instructions, rubric, or selected image is sent to OpenAI or Anthropic. Quick Mark uses OpenAI; Deep Mark uses Anthropic. The free mark is not saved to a Critiqo account. Signed-in drafts and generated feedback are saved so you can return to them. AI estimates can be wrong and do not replace your teacher's judgement.

We use provider API services and do not opt your work into model training. Provider safety logs may retain submitted content for a limited period after a request. See OpenAI's API data controls and Anthropic's API retention details for their current terms.

5. Storage and security

Critiqo runs on Cloudflare. Account records and saved work are held in D1, and uploaded files in private R2 storage. The application checks account ownership and sharing permissions before returning records or files. Your work is private by default; teachers can access work you submit to a class, and family contacts can see only the information you choose to share. Cloudflare and AI providers may process data outside Australia. No system is perfectly secure, but we take reasonable steps to protect your information.

6. Sharing

We share information only with service providers who help run Critiqo — hosting and database infrastructure, Stripe for payments, our email delivery provider, and the AI providers above — or where required by law.

7. Retention and deletion

We keep your data while your account is active. You can delete individual assessments and uploads at any time. When you delete your account, Critiqo removes your account records, signup declaration, drafts and uploaded files. Provider safety logs and records that must be retained for legal or accounting reasons may remain for their applicable periods.

8. Your rights

You can delete your account in Settings → Account. You can also access, correct or export your information, withdraw consent, or ask us to delete your account by emailing hello@critiqoapp.com. If you are unhappy with how we handled your information you may complain to the Office of the Australian Information Commissioner.

9. Children

Critiqo is intended for secondary and tertiary students. If you are under the age at which you can consent in your country, a parent or guardian must read and agree to the terms and privacy policy on your behalf before you create an account. Signup asks which basis applies and records that declaration; it does not independently verify age or guardianship.

10. Changes

We will update this page when our practices change and revise the date above. Material changes will be notified by email or in the app.